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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, it subject to terms and conditions. Tsen Lighting Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.

Please return your purchase to the following address:

HQ & Warehouse (Non-Retail):
8 Jln Teknologi 3/5A,
(Pusat Teknologi Sinar Damansara),
Kota Damansara 47810 Selangor

non retail : Mon-Fri: 9am-6pm

Tel : +603-6143 3838
Email : enquiry@tsen.com.my
SSM Number : Tsen Lighting Sdn Bhd (918379-T)

Please contact us at enquiry@tsen.com.my or 03-61433838 if you have any questions or doubts.